Frequently Asked Questions

CONNECTED by Qatar Post

FAQ
Shipping Charges & Payment Tracking & Delivery Item Declaration Repacking Account & Technical Restrictions

Shipping

1Why CONNECTED changed my address?
For a more efficient delivery from the USA we have moved our CONNECTED warehouse to a new location. 3 Months after communicating the Warehouse address change across all channels, Connected won't be liable for the loss of any shipment being sent to old Warehouse address. Hence, you are advised to claim from your supplier to bring back your shipment and have it sent to your new Connected address for shipping.
2Where I can find my new address?
The new address has been automatically updated in your CONNECTED profile. You can login to view it.
3Do I have to pay extra charges for changing my address?
No, there is no any extra charge for the new address.
4What do I do if my shipment goes to my old address?
You need to have your new connected address details updated on the merchant/supplier platform, then do contact the merchant/supplier to route the existing shipment to your new updated address.
5 Is there any change on the Shipping Restrictions from USA?
There are no change on the Shipping Restrictions, for shipping restriction click here.
6Is Houston Tax Free state same as Portland?
Unfortunately Houston is not a Tax Free state .
7What are CONNECTED Shipping Services?
The Shipping Services currently offered by CONNECTED are from:
• USA
• UK
Singapore
These Shipping Services provide you with personalised delivery addresses located overseas, thereby allowing you to shop from international merchants that usually do not ship to Qatar. Your purchases that are delivered to these personalised delivery addresses will then be shipped to Qatar and delivered to your chosen Qatar address.
8What are the benefits of using CONNECTED Shipping Services?
The benefits of using CONNECTED Shipping Services include, being able to:
a. Purchase items that are available overseas but not in Qatar.
b. Purchase items from overseas merchants that do not ship to Qatar.
c. Purchase items available in Qatar from relatively cheaper overseas sources.
d. Save shipping costs by paying one base charge per bill instead of one base charge per package when you use Connected shipping services that offer the shipment consolidation feature.
9How do I use CONNECTED Shipping Services?
You must be a CONNECTED member. If you are not yet a member, you can sign up here. As a CONNECTED member, you can follow the steps displayed here to use CONNECTED Shipping Services.
10What should I enter as my shipping addresses on merchant websites?
You should enter your CONNECTED shipping address specific to the country from which you are shipping.
11Does Connected provided addresses receives Cash on Delivery orders?
Orders associated with Cash on Delivery wont be accepted by the Connected Warehouse address. Hence, its always advised to Pay online for your goods that you want to have it delivered to your Connected address.
12What are the items that I cannot ship with CONNECTED Shipping Services?
You can use CONNECTED shipping services to ship any items except those prohibited by any law in force in the State of Qatar and the country of origin.

Items for which their possession or transmission is prohibited by the laws of the country of origin and destination will not be accepted in the country of destination. These items include, but are not limited to: explosives, poisons, flammable items, radioactive material, compressed gas, corrosive, firearms and any items, which, by their nature of packing may expose officers of Qatar Post to injury or cause damage to other items.

Please check back whenever you place an order to make sure that your items are not classified as dangerous goods.

In general, please refer to the Qatar Customs website at http://customs.gov.qa/eng/index.php for any updates/information as well as our prohibited list which is updated from time to time.
13Does CONNECTED provide guarantee on product authenticity?
CONNECTED does not guarantee the authenticity, genuineness or quality of the items you have purchased. For your own safety, please purchase items from reputable merchants and sites.
14What other alternatives are available if I do not wish to use CONNECTED to re-direct my item/package?
For redirection of your item/package by your own appointed courier, it is your responsibility to arrange with your own courier to pick up the package from the Connected shipping address. Please update us of your arrangements and provide us with a copy of the preprinted prepaid label (airway bill), so we can convey the information to our freight forwarder to release the package to your appointed courier. You are required to complete any document(s) as requested by your courier. Please note that an administrative handling charge of QAR 20 will be imposed per package.

Alternatively, you may request for the package to be disposed of at the Connected shipping address if you do not want to return to the merchant/sender or re-direct to another address.
15What are the minimum and maximum size measurements of packages that I can ship using Connected Services?
USA
Minimum Size: N/A
Maximum Length: 140 cm
Maximum length plus girth (2W + 2H) must not exceed 300 cm
Packages that exceed the maximum length measurement cannot be shipped.
Note: CONNECTED do not handle all kind of Project Cargo. For example: large, heavy, high value or a critical pieces of equipment that require special lifting equipment.
Additional Delivery Surcharge will be imposed when a package exceeded the Maximum dimension and/or Maximum Actual Weight.
If your shipment require special handling, there would be additional surcharge, which will be determined on an individual basis and customers will be notified of the details when their shipments arrive at Qatar.
For example: The shipment unable to fit into the Passenger Lift of the Delivery Address.

UK
Minimum Size: N/A
Maximum Size: 90 cm
Maximum length plus girth (2W + 2H) must not exceed 300 cm
Packages that exceed the maximum length measurement cannot be shipped.

Singapore
Minimum Size: N/A
Maximum Size: 140 cm
Maximum length plus girth (2W + 2H) must not exceed 300 cm
Packages that exceed the maximum length measurement cannot be shipped.

China
Minimum Size: N/A
Maximum Size: 100 cm
Maximum length plus girth (2W + 2H) must not exceed 300 cm
Packages that exceed the maximum length measurement cannot be shipped.

Malaysia
Minimum Size: N/A
Maximum Size: 140 cm
Maximum length plus girth (2W + 2H) must not exceed 300 cm
Packages that exceed the maximum length measurement cannot be shipped.

Turkey
Minimum Size: N/A
Maximum Size: 140 cm
Maximum length plus girth (2W + 2H) must not exceed 300 cm
Packages that exceed the maximum length measurement cannot be shipped.

Japan
Minimum Size: N/A
Maximum Size: 140 cm
Maximum length plus girth (2W + 2H) must not exceed 300 cm
Packages that exceed the maximum length measurement cannot be shipped.

Australia
Minimum Size: N/A
Maximum Size: 140 cm
Maximum length plus girth (2W + 2H) must not exceed 300 cm
Packages that exceed the maximum length measurement cannot be shipped.
16Any tips on how a package should be packed?
We do not advise shipping of fragile or items requiring special care.

However, if you need to ship such items please ensure proper packaging by your sender/merchant. Please inform your sender/merchant to pack it well in shipping condition to ensure that the items are sufficiently insulated during the shipping process.
17What must be submitted for "declaration of item value"?
Declaration of item value: when you check out of the warehouse, you shall include all taxes, domestic (local) delivery charges as well as all other applicable fees charged by the merchant / seller.
18What happens if my USA order exceeds USD$2500 in value?
When your order is equal to or exceeds this amount, a Shipper's Export Declaration (i.e. SED) form is needed.
This requirement is needed by the US Customs Authority.

Please refer to CONNECTED Terms and Conditions clause 8.11 for the SED form and the sample SED form. Once the form is filled and duly signed, please fax the form to Connected. Connected will then forward the form to our USA forwarder, to process the shipment of the order out of USA.
19My package has arrived at CONNECTED USA ,UK OR Singapore Shipping Centre, why is it still not reflected in my account?
Please allow 1-2 working days for CONNECTED USA and UK to process your shipment upon arrival at the Connected shipping centre.
20Which online merchants can I shop from?
You can shop from any US, UK AND Singapore merchants that can accept your payment and deliver your purchases to your Connected shipping addresses.
21What if the merchant delivered the wrong items or quantity to me?
As CONNECTED only provides the means for you to ship your purchase to Qatar, you will have to liaise directly with the merchant for any refund, return, exchange or money-back guarantee policy and/or procedure of any items.

Please contact your merchant for further assistance on this matter.
22Can I protect my package?
Yes, you can now purchase Connected Care program for your packages shipped through CONNECTED Shipping Services by choosing the protection option when you checkout.

Connected Care premium will be based on the value of the goods only. For more details, please click here to find out more.
23How much do I have to pay for Connected Care?
All money payable will be based on 3% of the declared item value subject to a minimum sum of QAR 50 for each consignment note. Declared item value shall include, but is not limited to, cost of the item.

The basis of valuation of any loss or damage to the Connected Care Article or any such expense incurred related thereto is set out in the program.
24What items can be covered by Connected Care?
Most purchasable items can be covered by Connected Care.
However, please click here for more details to refer to the Terms and Conditions.
25How do I file for Claims after purchasing Connected Care, in the event that I need to?
An enquiry should be raised via our Customer Service. Please call 104 or leave us a message.
When submitting the claim, all relevant documents must be enclosed, including but not limited to the following:-
1. Content merchant invoice or purchase receipts of the parcel covered by Conneted Care;
2. Photos of the external packaging and the damaged content to facilitate our investigation;
3. All correspondence exchanged with any third party responsible or potentially responsible for the loss or damage of the article.

Please refer to Terms and Conditions for procedure of claims.
26I wanted to shop for watches and jewelry from the USA, can I buy Connected Care for these items? Any assurance that the items will not be lost?
The mentioned items are covered up to a maximum of QAR 2,500 by Connected Care.

For more information on Connected Care, please click here.
27How do I return /redirect items to the merchant?
CONNECTED helps you to return a package to the merchant that you have purchased from. You need to check the Merchant's return policies and obtain a 'return authorisation' reference number and possibly also a returns label (typically for returns from your suite to the Merchant). We can then help to arrange return/redirect shipping of the item. For all returns/redirections requests, there is an administrative fee that we will apply for processing the redirection requests.

  1. Return to merchant with pre-paid return label by merchant – Admin handling fee is QAR 20
  2. Return to merchant without any pre-paid return label – Admin handling fee is QAR 20 + local postage cost incurred to deliver to address specified by you
  3. Redirection to another address by a 3rd party courier company
    4. You have an option to appoint your own courier company to redirect your packages.
    The administration fee for such arrangement will be at QAR 20
    You will need to liaise with the courier companies directly and once the details are finalised, you will need to inform customer service agents of the arrangements and provide us with the supporting documents (if any).
    • Date/time that the courier will be going down to warehouse
    • Any shipping label to be attached to the package(s)
    CONNECTED will not be liable for any damages/loss to the package after package has been handed over to the 3rd party courier.

Charges & Payment

1What are the shipping charges?
Please view the respective Connected shipping charges for our Connected Shipping Services from the Connected shipping rates table.
2Where do I enter my voucher code?
Once your packages have arrived and are declared, it will be listed under "Packages Ready to Ship". Before "Review & Pay", you will be able to enter the voucher code.
3Why is the voucher code I entered not valid?
CONNECTED runs several promotions all year round, catered to the different seasons and different needs of our customers.

If you entered a voucher code and it is not valid, please check the entered voucher code for its terms and conditions of use.
You may wish to contact us if there is any problem using any of the valid voucher code(s).
4How will I be notified of the total shipment charges I have to pay?
*Please note that consolidation is only applicable for Qatar customers.

Once your item/package has been processed in our warehouse, you will be notified via email. Your item/package will be assigned with a QC shipment number. You can follow the instructions in the email to proceed with generation of a shipping bill for the payment of the shipping charge. Please hold your payment if you wish to have all your items shipped at the same time.
5Besides shipping and Custom GST charges, what other charges I have to be aware of?
Other possible charges are, but not limited to, Customs GST and/or duty and License fee and any other applicable taxes and fees.
  • Holding Fee for processed item/package : Once your item/package has been processed, Connected will notify you by email on the shipping charges payable for that package/item. For USA and UK, it will be a charge of QAR 5.50 per item per day for items which are held for more than 21 days from processed date.
  • Penalty Fee for unprocessed items/packages : Connected also imposes a penalty for unprocessed items belonging to you, that are staged at our overseas shipping facilities.
For USA and UK, the penalty stands at QAR 5.50 per item per day, after 21 days from the date the item was received at our shipping addresses.
6How do I know whether my items are subject to Qatar Customs duty?
You can refer to Customs website at http://customs.gov.qa/eng/index.php for any updates and information on dutiable and prohibited items.

Any dutiable items imported into Qatar are subject to Customs duty and/or Excise duty in accordance with the schedule to the Qatar Customs Duties Order.
7What is the cost of the holding fee?
CONNECTED USA and CONNECTED UK charges QAR 5.50 per item per day for items which are held for more than 21 days from processed date.
8What is your minimum chargeable weight?
Our minimal chargeable weight for all Connected services is 0.5kg and subsequent weight step is 0.1kg thereafter.
9Can I store my package at your warehouse in USA for 1-2 months? Is there any corresponding fee? If so, how much?
CONNECTED provides free storage of 21 days from processed date without charge for consolidation of shipping payment. However, when packages are held for more than 21 days from processed date, it is chargeable at the rate of QAR 5.50 per package per day.

CONNECTED also reserves the right to dispose the package which is more than 30 days from the processed/declaration date.
10What is shipment consolidation and what are its benefits?
Shipment consolidation is a payment feature that allows customers to pay one base charge per shipping charge bill instead of one base charge per package. To utilize this feature, simply withhold payment till all the packages you want to pay for together are available for billing.

Please note that a holding fee will be applicable for packages that are held for more than 21 days.
11How do I make payment for the CONNECTED shipping charges?
Once your package has arrived at our Consolidation Centre, you can proceed to declare and make payment for the shipping charges. If you wish to consolidate, please wait until all your packages have arrived before making payment.

Once paid, we endeavor to deliver your package(s) within 5-8 working days.
12What modes of payment are acceptable for CONNECTED shipping charges?
Currently, the following are the available modes of payment:
  • Credit/Debit Cards (Visa/Master)
Please ensure that you have made the necessary arrangements for any of the above payment modes before using Connected Shipping Services.
13Am I able to claim back sales tax (VAT) through CONNECTED?
No, currently Connected does not provide a service for claiming of sales tax incurred by our customers when they shop online from overseas merchants.
14Are there any tips to reduce the shipping fee? (e.g. consolidation etc.)?
When your package reaches our facility in USA or UK, we will measure and weigh the package to calculate the volumetric and actual weight of the package. As per freight industry practice, the chargeable weight of a package is calculated based on Volumetric or Actual weight, whichever is higher.

Volumetric weight of a package is a calculation that reveals the density of a package. A less dense package generally occupies more volume of space compared to its actual.

Volumetric weight = [ length(cm) x breadth(cm) x height(cm) ] / 5,000cm Minimum chargeable weight is 0.5kg and subsequent weight step is 0.1kg thereafter.

You can advise your merchant to ensure proper packaging and pack your purchase into a smallest possible box.

In addition, you can consolidate your shipping charges by paying them together. As such, only a single base charge is billed.
15Can I purchase insurance for my package via CONNECTED?
We do not provide or sell commercial insurance. We offer instead, the Connected Care insurance package. For more details, please refer to the FAQs on Air Freight or click here.

Tracking & Delivery

1How can I check the status of my order?
You can check directly with the merchant on the delivery status of your item to our warehouse. Afterwards, you can check your status by logging in to www.connected.qa.
2How will I know that CONNECTED has received my items?
You will receive an email alert once each shipment has been received at the warehouse. You will also be able to view the list of items by logging in to Connected and checking under "Track and Trace".

Please ensure that you have updated your email address on your Connected profile and that your mailbox is not full.

If you are informed by your merchant that your items have already arrived but you are not able to view them under Track and Trace, please contact us and provide us with more details on your package (e.g. sender's name and address, tracking number, delivered date, etc.), to help us trace your items.
3What are the warehouse operating times?
Warehouse Working Hours
S/No Warehouse Working Hours Weekend Days
1 US - Houston 08:00 / 17:00 Saturday & Sunday
2 US Portland - 08:00 / 16:00 Saturday & Sunday
3 UK 08:30 / 17:30 Saturday & Sunday
4 SG 08:30 / 17:30 Saturday & Sunday
5 CN 09:00 / 17:00 Saturday & Sunday
6 MY 08:30 / 17:30 Saturday & Sunday
7 TR 09:30 / 17:30 Saturday & Sunday
8 AU 09:00 / 17:00 Saturday & Sunday
9 JP 10:00 / 18:00 Saturday & Sunday
4How long will the shipment take?
We will endeavor to deliver your item(s) to you within 5 to 8 working days from the date of payment of your shipping charges.
5Can I opt for self-collection of my package(s) at the Post Office?
Yes, you can. You have the option of collecting your Connected packages at selected Qatar Post offices or one of our parcel lockers. This will be convenient if there is usually no one at home to receive your packages.

Click here to view details about our Qatar Post offices and parcel lockers.
6Upon the successful payment of my shipping invoice, how long will it take for my package(s) to arrive?
It will take 5 to 8 days for us to arrange for your package(s) to be delivered.
7How will I know that my package has been delivered to my preferred Qatar Post office or parcel locker?
Once your packages have been delivered to your preferred Qatar Post office or parcel locker, we will send you a sms notification with the collection details.
8What documentation should I bring for self-collection?
You have to bring your original QID along a printed/soft copy of our e-mail/sms notification.
9Can I get my friend/helper/parent to collect on my behalf?
Yes, you may authorize someone else to collect your packages on your behalf. Please note that the authorized person must produce his/her QID.
10What happens if my package isn't at the Qatar Post branch when I show up?
If for some reason, your package(s) have not been delivered to the Qatar Post office when you turn up for collection, we will check on the package status with our operations department and advise you within 1 to 2 hours on the next steps.

If you have any queries that have not been addressed here, kindly call 104 or submit your query online. Our customer service officers will be glad to assist you.
11Can I change my delivery address after I paid the shipping fee? (e.g. from residential to office)
No, any changes to the delivery address needs to be done before the payment of the packages.
12How will I know if a package has been delivered to parcel locker?
An SMS notification will be sent to the mobile number specified in your account once we have dropped the package into your selected parcel locker location.
13Can I transfer package(s) that has been processed by the warehouse from my Connected account to another Connected account?
No, we do not allow the transfer of packages. All packages will be processed accordingly to the Connected account number that is stated in the invoice/shipping label on the package. If you have difficulties logging in to your Connected account, please contact us for further assistance.
14Pending Packages at Connected Warehouse for More than 60 days
Connected has the full right of discarding the items that are pending at the Warehouse shipping origin for more than 60 days.

Item Declaration

1How can I declare packages?
Under 'My Shopping' click on 'Change Declaration' Remember to select the correct currency of the declared value and input value. Click 'Submit' and you're done.
2What if my invoice value exceed USD 2,500 (QAR 9,125)?
If your invoice value exceeds USD 2,500 (QAR 9, 125), you will be required to submit the SED form. Click on the 'Download SED Form' button.
3Can I change my declaration?
Declaration can be changed anytime when your package has arrived at the warehouse and before payment is made.

Repacking

1From which countries will the repacking service be offered?
The repacking service is available for all purchases from US and UK.
2How will CONNECTED decide which packages to repack?
We will repack your package if the difference between the actual weight and volumetric weight exceeds 2kg.
3Will there be any charges for the repacking service?
Yes, there will be a repacking fee QAR 15.00. Rest assured we will ensure that you enjoy savings on your shipping even after taking into account the repacking fee.

Please note that if the merchant delivers a product that arrives at our warehouse in conditions deemed unsuitable for shipping, you will incur additional repacking cost on the package.
4Will you repack every package that has more than 2kg difference between the actual weight and volumetric weight?
Here are some scenarios in which we will not repack:
  • when the package contains leather products, e.g. handbags, purses, coats, etc.
  • when the package contains products with flammable or alcoholic contents, e.g. perfume samples, perfumes, body mist samples, etc. (These products will be disposed off if discovered during the repacking process. Click here to view the list of prohibited items.)
  • when the package is marked 'FRAGILE'.
  • when the package is obviously a gift, i.e. packed in a gift box, secured with ribbon and gift card, etc.
There are also packages which are specially packed to ensure breakable items are cushioned. As such packages would potentially be bulky, the difference between the actual weight and volumetric weight may be higher. We will take into account such instances and repack only when the safety of the package will not be compromised.

The decision to repack a package will be made at the discretion of Connected.
5If I have more than one package, will you repack all my packages into one?
No. We will not combine multiple packages as it may potentially hinder the claims process in the event your package is lost or damaged during transit.
6Can I choose not to repack my packages?
No. This option is currently unavailable. Rest assured we will ensure that you enjoy savings on your package even after taking into account the repacking fee. In addition, we will only repack when the safety of the package will not be compromised.
7How will CONNECTED do the repacking?
CONNECTED will repack your package by minimising the height of the package, thus reducing the volumetric weight. Note that we will not be able to cut down all sides of the package. If available, Connected may also repack your package by putting them in a new smaller box.

Example: Height of package being cut down

Account & Technical

1How do I activate my account?
After signing up for an account with us, a message with a confirmation link will be sent to the email address you used to register. Click on "Activate My Account", and you will be automatically logged in. Kindly activate your account within 3 days from receipt of the activation email.
2What should I do if I did not receive the activation email?
If you did not receive the activation email, please follow the steps below.
  • Click here to request for the activation email to be resent to you.
  • Enter the email address you used to sign up.
  • Click on "Resend confirmation instructions".
Alternatively, you can contact us and we will resend the activation email for you.
3How do I know if my account has been activated?
You will receive a welcome email from us once your account has been successfully activated.
4How will I change my personal details?
It's simple and easy to change and update your personal details with CONNECTED. Follow the steps below:
  • Login to your CONNECTED account with your email address and password. Alternatively, you can also login using your Facebook account.
  • Click on the "My Account" tab or "My Account" on the top right hand corner below your name.
  • Click "Edit" and enter the new information or change the information as seen on the left navigation.
  • Click "Save" to confirm the changes.
5How do I change my password?
To change your Connected password, please follow the instructions below:
  • Login to your Connected account with your email address or user ID and password. Alternatively, you can also login using your Facebook account.
  • Click on the "My Account" tab or "My Account" on the Top Right Hand Corner, below your name.
  • Scroll down to Account Settings and click on "Change Password".
  • Enter your current password for "Current Password".
  • Enter your new password for "New Password" and re-type your new password under "Re-type new password".
  • Click "Save" to confirm new password.
6What happens if I forget my email ID?
If you have forgotten your email ID, please contact us. We will check and contact you as soon as possible.
7What happens if I forget my CONNECTED password?
If you have forgotten your CONNECTED password or your CONNECTED password is not working for some reason, please follow these easy steps:
  • Click on Login and click on "Forgot password?".
  • Enter your Email Address as specified in your profile.
  • Click on the "Send me reset password instructions" button.
  • An email containing your password will be sent to the email address specified in your profile.
If you have difficulties retrieving your CONNECTED password through the above method, please contact us. We will check and contact you as soon as possible.
8What should I do if I suspect that my password is stolen?
Please call 104 or contact us immediately to notify us to reset your password.
We will issue a new password and mail it to the mailing address you registered with CONNECTED.

Shipping Restrictions

1Qatar’s Customs and Ports Law covers all aspects of the import and export of goods to and from its ports including Hamad International Airport.
Travelers, traders and business persons must abide the rules and regulations set by the General Authority of Customs, the government authority responsible for monitoring importation and exportation of goods in and out of the State in accordance with legislation.
2Customs Clearance
Qatar has strict regulations which must be adhered to in order to obtain customs clearance of goods. All goods must be recorded on a customs declaration form and a manifest presented to the customs authority on arrival.

If after physical inspection a discrepancy is found between the goods and the customs declaration, additional taxes and duties will apply along with a fine.

Failure to comply with the customs law may result in delays, holding of goods, penalties, storage/demurrage fees, or the return of goods to origin. In serious infringements legal action may be taken (see Legal Action below).
3Exempted Goods
Exemption categories include personal effects and household items, imports of charitable organizations and returned goods, diplomatic and military exemptions. Goods cleared for 'free zones' and duty-free shops are not subject to customs levies. Goods in transit may be accepted, without payment of duty, at designated stations.
4Prohibited Goods
Flammable goods, radioactive materials, ammunition and explosives, narcotic drugs, goods from economically boycotted countries, generally prohibited goods, and goods which infringe rules relating to commercial, industrial, artistic, or intellectual property rights are strictly prohibited.
5Inspection of Goods
Goods may be inspected and examined, typically in the presence of the owner or representative. However, suspicious, prohibited or improperly declared goods may be opened in the absence of the owner if they fail to show at the pre-notified time. In rare circumstances goods may be inspected prior to notice to the owner.

If examination is warranted, the costs of transportation to the place of examination, packing and repacking are at the expense of the owner. Goods that are harmful, dangerous or that are not permitted may be destroyed or re-exported.
6Are you shipping safely?
To comply with international regulations governing the carriage of parcels, and ensure that parcel in transport does not present a danger to the general public, we restrict or prohibit certain items from our network.

We want to ensure the parcels is safe for everyone.
Many everyday items, such as aerosols, nail varnish and perfumes are considered dangerous good under transport legislation.

Failure to comply with these controls could result in prosecution.
You are responsible for checking whether or not an item is prohibited or restricted.
7Prohibited items for export from USA
  • All kinds of Alcohol / Flammable sanitizers
  • All tobacco products, including but not limited to Cigars, E-Cigars, E-Liquids, etc.
  • Any external battery/power bank for smartphones or tablets devices
  • Intoxicating liquors
  • Tobacco products
  • Motor vehicles
  • Petroleum products
  • Any type of standalone batteries
  • Any additional battery/batteries that is packed in the same package but separated from the device
  • Alcohol products and beverages (Item(s) would be discard at Origin and unable to process for returns or redirect to another address)
  • Audio Speakers
  • Counterfeit goods
  • Diamonds
  • Electronic device which contains battery purchased from ebay/ individual seller
  • Engine oils / essential oils
  • Fuels, gasoline and gas torches
  • Flammable and toxic content products (e.g. products with Minoxidil, zinc oxide, Rosemary Oil and etc.)
  • Firearms (or parts thereof)
  • Gift card/bank card /activated card-loaded with monetary value.
  • Imitation tobacco products (e.g. electronic cigarettes, etc)
  • Infectious substances
  • Laser apparatus such as laser pointers that are found to have emission powers(requires appropriate licenses from NEA)
  • Lighters with or without fuel/fluids
  • Magnets
  • Drones
  • Munitions of war
  • Meat or animal extracts
  • Nail polish and nail polish removers
  • Narcotic drugs
  • Pornographic materials
  • Gambling materials
  • Perishable foods
  • Precious metals and Gemstones
  • Pressurised air absorbers/shock absorber
  • Paper currency, coins, credit cards, cheques, sensitive documents (i.e. ID card, driving license, passport) (Item(s) would be discard at Origin and unable to process for returns or redirect to another address)
  • Perfumes, colognes, eau de toilette and fragrance sprays
  • Plant seeds
  • Printer cartridges
  • Radioactive materials
  • Sprays, aerosol cans and compressed gas cylinders
  • Turpentine and paint thinner
  • Knives of any kind (except Swiss Army Knife, Kitchen Knives, Chef Knives and Multi-tool)
  • Weapons and firearms - antique and collectible firearms, paintball guns; bb guns, soft air firearms, rifles, handguns, shotguns, muzzle loading firearms, replicas, imitation firearms, pistols, ammunition, parts, accessories, and all firearm components
  • Prescription medications
  • Used automotive parts cannot be shipped, which include wet or leaking parcels; parcels emitting odour of any kind
This list may be updated from time to time. Please contact the U.S. & European Customs for any enquiry.
For more information concerning dangerous and prohibited goods, you may go to http://www.customs.gov.qa/customs_law.php or http://portal.www.gov.qa/wps/portal/topics/Business+and+Finance/customsandportslaw

Note: If you send prohibited good or restricted goods (and you do not comply with the relevant terms and conditions), we may deal with the goods as we see fit, including but not limited to, disposing of the parcels concerned (in whole or in part).
8Prohibited items for export from UK
  • All kinds of Alcohol / Flammable sanitizers
  • All tobacco products, including to Cigars, E-Cigars, E-Liquids, etc.
  • Imitation tobacco products (e.g. electronic cigarettes, etc)
  • Any standalone batteries, external battery/powerbank for smartphones or tablets devices
  • Any additional battery/batteries that is packed in the same package but separated from the device
  • Corrosives
  • Gift card/bank card /activated card-loaded with monetary value.
  • Intoxicating liquors, poisons, solids and gasses
  • Motor vehicles
  • Petroleum products
  • Alcohol products and beverages
  • Counterfeit goods
  • Diamonds
  • Electronic device which contains battery purchased from ebay/ individual seller
  • Engine oils / essential oils
  • Fuels, gasoline and gas torches
  • Flammable and toxic content products (e.g. products with minoxidil, zinc oxide, rosemary oil and etc.)
  • Firearms (or parts thereof)
  • Infectious substances
  • Items containing lithium ion batteries
  • Laser apparatus such as laser pointers that are found to have emission powers(requires appropriate licenses from NEA)
  • Magnetised material
  • Lighters with or without fuel/fluids
  • Matches, Lighters and refills containing flammable liquid or gas
  • Munitions of war
  • Meat or animal extracts
  • Nail polish, nail polish removers or gel
  • Narcotic drugs
  • Pornographic materials
  • Gambling materials
  • Perishable foods
  • Precious metals and gemstones
  • Paper currency, coins, credit cards, cheques, sensitive documents (i.e. ID card, driving license, passport) (Item(s) would be discard at Origin and unable to process for returns or redirect to another address)
  • Perfumes, colognes, eau de toilette and fragrance sprays
  • Plant seeds
  • Pressurised air absorbers/shock absorber
  • Printer cartridges
  • Radioactive materials, explosive
  • Sprays, aerosol cans and compressed gas cylinders
  • Turpentine and paint thinner
  • Weapons (swords / knives / guns, etc)
  • Pesticides (e.g. weed killer and any chemical used to kill pests and insects including fly sprays)
  • Human remains (including ashes)
  • Environmental waste
  • Live creatures, insects and invertebrates
  • Solvent-based paints, wood varnishes an enamels
  • Prescription medications
  • Used automotive parts cannot be shipped, which include wet or leaking parcels; parcels emitting odour of any kind
This list may be updated from time to time. Please contact the U.S. & European Customs for any enquiry.
For more information concerning dangerous and prohibited goods, you may go to http://www.customs.gov.qa/customs_law.php or http://portal.www.gov.qa/wps/portal/topics/Business+and+Finance/customsandportslaw

Note: If you send prohibited good or restricted goods (and you do not comply with the relevant terms and conditions), we may deal with the goods as we see fit, including but not limited to, disposing of the parcels concerned (in whole or in part).
9Prohibited items for export from Singapore

Dangerous Goods

  • DG Class 1: Explosives
  • Ammunition, fireworks, flares, and caps for toy firearms and other explosives items.
  • DG Class 2: Compressed Gas
  • (flammable & non flammable) - Aerosol Spray, cylinder of compressed gas, gas canisters and fire extinguishers and other compressed gas items.
  • Gift card/bank card /activated card-loaded with monetary value.
  • DG Class 3: Flammable liquids
  • Alcohol, perfume, nail polish/removers, paints, adhesive, cigarette lighter and flammable solvents and other flammable liquids.
  • DG Class 4: Flammable solids
  • Matches of all kinds, charcoal, mothball, solid fuel, substances which become dangerous when wet and other flammable solids.
  • DG Class 5: Oxidising Materials
  • Substances which yield oxygen readily, hair / textile dyes, bleaches, fiber glass repair kits and other oxidising materials.
  • DG Class 6: Toxic & Infectious Substances
  • Pesticides, nicotine, poisons – arsenic, cyanide, live virus/bacterial blood, patient specimen and other toxic & infectious substances. # Except for items assigned to UN3373
  • DG Class 7: Radioactive Materials
  • Medical or research samples containing radioactive substances and other radioactive materials.
  • DG Class 8: Corrosives
  • Standalone lithium battery, all electronics with/built-in battery etc
  • Wet battery, sealed lead acid battery, corrosive liquids, mercury and other corrosives.
  • DG Class 9: Miscellaneous Dangerous Goods
  • Magnetized materials – instruments containing magnets, dry ice and other miscellaneous dangerous goods.

Prohibited Goods

  • Live Goods
  • (Living animals and plants) - E.g. bees, leeches, silkworms, orchids and roses
  • Perishable Goods
  • Pressurised air absorbers/shock absorber
  • (Foodstuff) - E.g. meat, fish, vegetable and fruits
  • Narcotics and psychotropic substances
  • Obscene or immoral articles/materials
  • All Liquids
  • Coins, bank notes and other valuables
  • Articles which are or are deemed to be illegal to import in the destination country
  • Vaporises and shisha molasses
  • Paper currency, coins, credit cards, cheques, sensitive documents (i.e. ID card, driving license, passport) (Item(s) would be discard at Origin and unable to process for returns or redirect to another address)
10Prohibited items for export from China
The list below serve as a guide on products that Connected does not ship.

Please note this list is not exhaustive and only includes some of the most common items.

  • All kinds of Alcohol-based / Flammable products (e.g. perfumes, cologne, toners, sanitizers etc)
  • Gift card/bank card /activated card-loaded with monetary value.
  • All kind of liquids (lotion, cream, toothpaste, contact lens with liquid, etc)
  • Any type of batteries (standalone or contain in equipment, even though it is a new iPhone from Apple manufacturer or a normal watch with button battery)
  • Any type of weapon shape (knife, scissors, cutter, etc)
  • Any external battery/powerbank for smartphones or tablets devices
  • Any type of standalone batteries
  • Flammable items such as perfume/nail polish
  • Essential oils, diffuser oils, fragrance oil and perfume oil
  • Radio transceivers and secure communication devices
  • Wireless earbuds - Wireless earbuds case contains Li Batt and acts like a portable charger. This is prohibited from air transportation.
  • Fuels
  • Face Mask
  • Drone
  • Gasoline
  • Gas torches
  • Items that are not labeled in English (Dietary supplements/ Cosmetics/ Food)
  • Any food, supplement, drug or cosmetic that has been issued a Consumer Safety Advisory Warning by Authority
  • Any unidentifiable material, substance or chemical.
  • Intoxicating liquors
  • Tobacco products
  • Petroleum products
  • Pressurised air absorbers/shock absorber
  • Articles, publications of a pornographic or obscene nature
  • Alcohol products and beverages
  • Animals
  • Antiques (breakable and/or fragile)
  • Art Works
  • Asbestos
  • Bullion
  • Diamonds
  • Currency
  • Gold & Silver
  • Chewing gum
  • Chewing tobacco, shisha tobacco and imitation tobacco products (e.g. electronic cigarettes, etc)
  • Cigarette lighters in shapes of pistols or revolvers
  • Controlled drugs and psychotropic substances
  • Explosives, poisons, radioactive material, compressed gas, corrosive, firearms, flammables and any item which by its nature can potentially cause damage to other items or expose regulatory and customs officers to injury.
  • Any product that can be used in military, chemical or biological weapons, missile technology, or nuclear proliferation (e.g. handcuffs, leg cuffs, ankle cuffs, police-type batons, spraying and fogging systems)
  • Endangered species of wildlife and their by-products
  • Fertilizers
  • Weed killers
  • Motor vehicles (including but not limited to, personal mobility devices, such as Hover board, Electric Scooter, Segway, Unicycle and power assisted bicycle. Item(s) received at Origin unable to process for redirect to another address)
  • Firecrackers & fireworks
  • Firearms, parts thereof and ammunition
  • Night Vision / Infra-Red Goggles and Binoculars
  • Sharp knives (eg: hunting knives and swords)
  • Imitation arms including toy guns, toy pistols, hand grenades
  • Furs
  • Fishes and fishery products (including fin fish, crustaceans and molluscs)
  • Hazardous or combustible materials (as defined in IATA Regulations)
  • Human remains, including ashes
  • Jewelry, precious metals and stones
  • Laser apparatus such as laser pointers that are found to have emission powers
  • Radioactive material & waste
  • Items that require temperature-control
  • Medical samples (e.g. biological/diagnostic specimens, blood, urine, bodily fluids, etc.)
  • Narcotic drugs
  • Prescription drugs
  • Unlicensed drugs
  • Meat or animal extracts
  • Seeds / live plant
  • Squalane (not 100% plant based)
  • Narcotics (illegal)
  • Nicotine
  • Processed egg
  • Pets
  • Perishable foods (e.g., cheese, yoghurt, eggs)
  • Reproduction of copyright publications, video tapes, video compact discs, digital video discs, laser discs, records or cassettes
  • Counterfeit/replica goods
  • Seditious and treasonable materials
  • Royal Expert Whitening Cream
  • Paper currency, coins, credit cards, cheques, sensitive documents (i.e. ID card, driving license, passport) (Item(s) would be discard at Origin and unable to process for returns or redirect to another address)

This list may be updated from time to time. Please contact us if you require any further assistance.
11Prohibited items for export from Malaysia
The list below serve as a guide on products that Connected does not ship. Please note it is not exhaustive and only includes some of the most common items.
  • Import and export of illicit drugs (e.g. morphine, heroine, candu, marijuana, etc) are strictly prohibited
  • Prescribed drugs can only be imported into or exported from the country by virtue of a license issued by the Ministry of Health, Malaysia
  • Fertilizer
  • Turtle eggs
  • Rattan from Peninsula of Malaysia
  • Any animal or bird, other than a domestic animal or domestic fowl, whether alive or dead or any part thereof
  • Gift card/bank card /activated card-loaded with monetary value.
  • Live animals from bovine species
  • Poultry
  • Meat of bovine animals
  • Cockles
  • Plants including orchids
  • Vegetables, fresh, chilled or frozen
  • Palm kernels and palm seeds
  • Military clothing and equipment
  • Arms and ammunition
  • Antiquities as defined or stated in any written law in Malaysia
  • Sugar and rice
  • Coral, alive or dead
  • Live prawns, shrimps, fish
  • Collections of zoological, botanical, mineralogical, anatomical, historical, archaeological or ethnographical with numismatic interest
  • All kinds of Alcohol-based / Flammable products (e.g. perfumes, cologne, toners, sanitizers etc)
  • All kind of liquids (lotion, cream, toothpaste, contact lens with liquid, etc)
  • Any type of batteries (standalone or contain in equipment, even though it is a new iPhone from Apple manufacturer or a normal watch with button battery)
  • Any type of weapon shape (knife, scissors, cutter, etc)
  • Any external battery/powerbank for smartphones or tablets devices
  • Any type of standalone batteries
  • Flammable items such as perfume/nail polish
  • Essential oils, diffuser oils, fragrance oil and perfume oil
  • Radio transceivers and secure communication devices
  • Wireless earbuds - Wireless earbuds case contains Li Batt and acts like a portable charger. This is prohibited from air transportation.
  • Fuels
  • Drone
  • Gasoline
  • Gas torches
  • Any food (Grocery ), drinks, supplement, drug or cosmetic that has been issued a Consumer Safety Advisory Warning by Authority
  • Any unidentifiable material, substance or chemical.
  • Intoxicating liquors
  • Tobacco products
  • Petroleum products
  • Pressurised air absorbers/shock absorber
  • Articles, publications of a pornographic or obscene nature
  • Alcohol products and beverages
  • Antiques (breakable and/or fragile)
  • Art Works
  • Asbestos
  • Bullion
  • Diamonds
  • Currency
  • Gold & Silver
  • Chewing tobacco, shisha tobacco and imitation tobacco products (e.g. electronic cigarettes, etc)
  • Cigarette lighters in shapes of pistols or revolvers
  • Controlled drugs and psychotropic substances
  • Explosives, poisons, radioactive material, compressed gas, corrosive, firearms, flammables and any item which by its nature can potentially cause damage to other items or expose regulatory and customs officers to injury.
  • Any product that can be used in military, chemical or biological weapons, missile technology, or nuclear proliferation (e.g. handcuffs, leg cuffs, ankle cuffs, police-type batons, spraying and fogging systems)
  • Endangered species of wildlife and their by-products
  • Weed killers
  • Motor vehicles (including but not limited to, personal mobility devices, such as Hover board, Electric Scooter, Segway, Unicycle and power assisted bicycle. Item(s) received at Origin unable to process for redirect to another address)
  • Firecrackers & fireworks
  • Firearms, parts thereof and ammunition
  • Night Vision / Infra-Red Goggles and Binoculars
  • Sharp knives (eg: hunting knives and swords)
  • Imitation arms including toy guns, toy pistols, hand grenades
  • Furs
  • Fishes and fishery products (including fin fish, crustaceans and molluscs)
  • Hazardous or combustible materials (as defined in IATA Regulations)
  • Human remains, including ashes
  • Jewelry, precious metals and stones
  • Laser apparatus such as laser pointers that are found to have emission powers
  • Radioactive material & waste
  • Items that require temperature-control
  • Medical samples (e.g. biological/diagnostic specimens, blood, urine, bodily fluids, etc.)
  • Narcotic drugs
  • Prescription drugs
  • Unlicensed drugs
  • Meat or animal extracts
  • Seeds / live plant
  • Narcotics (illegal)
  • Nicotine
  • Processed egg
  • Pets
  • Perishable foods (e.g., cheese, yoghurt, eggs)
  • Reproduction of copyright publications, video tapes, video compact discs, digital video discs, laser discs, records or cassettes
  • All types of Camera devices
  • Counterfeit/replica goods
  • Seditious and treasonable materials
  • Royal Expert Whitening Cream
  • Paper currency, coins, credit cards, cheques, sensitive documents (i.e. ID card, driving license, passport) (Item(s) would be discard at Origin and unable to process for returns or redirect to another address)

This list may be updated from time to time. Please contact us if you require any further assistance.

12Prohibited items for export from Turkey
  • All kinds of Alcohol-based / Flammable products / Spray (e.g. perfumes, cologne, toners, sanitizers, lighters, aftershave, paint, etc)
  • All kind of liquids (lotion, cream, toothpaste, contact lens with liquid, etc)
  • Any type of batteries (standalone or contain in equipment, even though it is a new iPhone from Apple manufacturer or a normal watch with button battery)
  • Any type of weapon shape (knife, scissors, cutter, etc)
  • Any external battery/powerbank for smartphones or tablets devices
  • Any type of standalone batteries
  • Gift card/bank card /activated card-loaded with monetary value.
  • Flammable items such as perfume/nail polish/nail varnish/nail varnish remover
  • Essential oils, diffuser oils, fragrance oil and perfume oil
  • Radio transceivers and secure communication devices
  • Wireless earbuds - Wireless earbuds case contains Li Batt and acts like a portable charger. This is prohibited from air transportation.
  • Fuels
  • Face Mask
  • Drone
  • Gasoline
  • Gas torches
  • Items that are not labeled in English (Dietary supplements/ Cosmetics/ Food)
  • Any food, supplement, drug or cosmetic that has been issued a Consumer Safety Advisory Warning by Authority
  • Any unidentifiable material, substance or chemical.
  • Intoxicating liquors
  • Tobacco products
  • Petroleum products
  • Articles, publications of a pornographic or obscene nature
  • Alcohol products and beverages
  • Animals, Animal Products, Animal Skins, Animal Fur, Animal Parts, Live Animals, Meat or animal extracts
  • Body Parts
  • Antiques (breakable and/or fragile)
  • Art Works
  • Asbestos
  • Bullion
  • Diamonds
  • Currency
  • Gold & Silver
  • Chewing gum
  • Chewing tobacco, shisha tobacco and imitation tobacco products (e.g. electronic cigarettes, etc)
  • Cigarette lighters in shapes of pistols or revolvers
  • Controlled drugs and psychotropic substances
  • Explosives, poisons, radioactive material, compressed gas, corrosive, firearms, flammables and any item which by its nature can potentially cause damage to other items or expose regulatory and customs officers to injury.
  • Any product that can be used in military, chemical or biological weapons, missile technology, or nuclear proliferation (e.g. handcuffs, leg cuffs, ankle cuffs, police-type batons, spraying and fogging systems)
  • Endangered species of wildlife and their by-products
  • Fertilizers
  • Weed killers
  • Motor vehicles (including but not limited to, personal mobility devices, such as Hover board, Electric Scooter, Segway, Unicycle and power assisted bicycle. Item(s) received at Origin unable to process for redirect to another address)
  • Firecrackers & fireworks
  • Firearms, parts thereof and ammunition
  • Night Vision / Infra-Red Goggles and Binoculars
  • Sharp knives (eg: hunting knives and swords)
  • Imitation arms including toy guns, toy pistols, hand grenades
  • Furs
  • Fishes and fishery products (including fin fish, crustaceans and molluscs)
  • Hazardous or combustible materials (as defined in IATA Regulations)
  • Human remains, including ashes
  • Jewelry, precious metals and stones
  • Laser apparatus such as laser pointers that are found to have emission powers
  • Radioactive material & environmental waste
  • Items that require temperature-control
  • Medical samples (e.g. biological/diagnostic specimens, blood, urine, bodily fluids, etc.)
  • Clinical and medical waste
  • Narcotic drugs
  • Prescription drugs
  • Pressurised air absorbers/shock absorber
  • Unlicensed drugs
  • Drugs – including all over-the-counter, prescription or non-prescription and legal drugs as well as illegal drugs / narcotics
  • Seeds / live plant
  • Squalane (not 100% plant based)
  • Narcotics (illegal)
  • Nicotine
  • Processed egg
  • Pets
  • Perishable foods (e.g., cheese, yoghurt, eggs)
  • Reproduction of copyright publications, video tapes, video compact discs, digital video discs, laser discs, records or cassettes
  • Counterfeit/replica goods, currency, bank notes and postage stamps
  • Seditious and treasonable materials
  • Royal Expert Whitening Cream
  • Paper currency, coins, credit/debit/bank cards, cheques, sensitive documents (i.e. ID card, driving license, passport) (Item(s) would be discard at Origin and unable to process for returns or redirect to another address)
  • Complete original and imitation firearms and firearm parts, (includes rifle butts, trigger mechanisms, screws / bolts etc which are manufactured for the sole purpose of creating a functional firearm), ammunition, explosives
  • Goods, the carriage of which is prohibited by law in the country of origin, transit or destination
  • Illegal goods (these are goods which are considered illegal in the origin, the transit points and/or the destination countries and would include but not be limited to pirated goods, counterfeit goods and narcotics)
  • Indecent, obscene or offensive material
  • Infectious Substances
  • Legal or illegal highs
  • Living creatures
  • Living plants or organisms
  • Lottery tickets
  • Medicines not approved for sale in the origin or destination countries
  • Mobile phone SIM card
  • Official documents (e.g. Passport, Driving license, Certificate of Incorporation, etc.) including both genuine and fake documents
  • Oxidising substances and organic peroxide
  • Pathogens
  • Pesticides
  • Poisonous (toxic) and infectious substances
  • Poisons
  • Pornography
  • Foods that are restricted for import into the destination country
  • Real or imitation firearms, parts thereof
  • Sharp Instruments
  • Tobacco and nicotine related products including e-cigarettes
  • UN2814 or UN2900
  • Unidentified substances or items that in our opinion could be any of the other items on this list

This list may be updated from time to time. Please contact us if you require any further assistance.

13Prohibited items for export from Japan
  • All kinds of Alcohol-based / Flammable products / Spray (e.g. perfumes, cologne, toners, sanitizers, lighters, aftershave, paint, etc)
  • All kind of liquids (lotion, cream, toothpaste, contact lens with liquid, etc)
  • Any type of batteries (standalone or contain in equipment, even though it is a new iPhone from Apple manufacturer or a normal watch with button battery)
  • Any type of weapon shape (knife, scissors, cutter, etc)
  • Any external battery/powerbank for smartphones or tablets devices
  • Any type of standalone batteries
  • Gift card/bank card /activated card-loaded with monetary value.
  • Flammable items such as perfume/nail polish/nail varnish/nail varnish remover
  • Essential oils, diffuser oils, fragrance oil and perfume oil
  • Radio transceivers and secure communication devices
  • Wireless earbuds - Wireless earbuds case contains Li Batt and acts like a portable charger. This is prohibited from air transportation.
  • Nintendo Switch
  • Any unidentifiable material, substance or chemical (would be discard at Origin and unable to process for returns or redirect to another address)
  • Intoxicating liquors
  • Fertilizer
  • Tobacco products
  • Motor vehicles
  • Petroleum products
  • Pressurised air absorbers/shock absorber
  • Charcoal
  • Chemicals and drugs
  • Medicine & all class under pharmaceuticals eg: Hepalyse Pulse
  • Coins and bills
  • Paper currency, coins, credit cards, cheques and stamps (Item(s) would be discard at Origin)
  • Dangerous goods classified by Japanese local regulation or IATA Dangerous Regulations including any materials with dry ice
  • Super Capacitors or Capacitors Example: UN3508, with energy storage capacity greater than 0.3Wh unable to ship via Air Freight
  • Flammable items such as perfume / nail polish
  • Imitation tobacco products (e.g. electronic cigarettes, etc)
  • Items restricted by the Washington Treaty, ie. ivory
  • Items that contains Aloe, squalene, sharks’ extract or coral (eg: certain types of cosmetics or lip balm)
  • Items that require temperature control Laser apparatus such as laser pointers that are found to have emission powers
  • Seeds / live plant
  • Squalane (not 100% plant based)
  • Precious stones and metal
  • Restricted or controlled items by the Japanese Government
  • Weapons such as guns, swords and knives
  • Items that are not labeled in English (Dietary supplements/ Cosmetics/ Food) Any food, supplement, drug or cosmetic that has been issued a Consumer Safety Advisory Warning by Authority (HSA or etc)
  • Any unidentifiable material, substance or chemical.

This list may be updated from time to time. Please contact us if you require any further assistance.

14Prohibited items for export from Australia
  • Asbestos
    Work Health and Safety (WHS) and environment laws in all states and territories prohibit the unauthorised supply, transport, use (including manufacturing), or handling of asbestos.
  • Defence and Strategic goods
    Items such as
    ○ Biological agents
    ○ Nuclear material
    ○ Radioactive substances and Security Sensitive Ammonium Nitrate (SSAN)
    ○ Radio transceivers and secure communication devices
  • Drugs, Medicines and Therapeutic Substances
    Items such as
    ○ Antibiotics
    ○ Narcotics
    ○ Growth hormones and prescription medicines
  • Gift card/bank card /activated card-loaded with monetary value.
  • Fertiliser
    Items such as
    ○ Chemical fertiliser
    ○ Mined fertiliser
    ○ Organic fertiliser
  • Firearms
    Items such as
    ○ Ammunition
    ○ Firearms
    ○ Paintball markers
    ○ Soft air (BB) firearms
    ○ Firearms parts and any type of weapon shape (knife, scissors, cutter, etc)
  • Hazardous goods
    Items such as
    ○ Plastic explosives
    ○ Hazardous waste
    ○ Ozone depleting substances
    ○ Pesticides and Polychlorinated Biphenyls.
  • Intellectual property and cultural items
    Items such as
    ○ ANZAC
    ○ Goods bearing images of flags or coat of arms
    ○ Antiquities
    ○ Art
    ○ Fossils and historical documents.
  • Miscellaneous
    Items such as
    ○ Rough diamonds
    ○ Human blood and tissue
    ○ Ice pipes
    ○ Kava
    ○ Wine
    ○ Pepper spray
    ○ Pressurised air absorbers/shock absorber
    ○ Pornography
    ○ Sanctioned countries
    ○ Signal jammers
    ○ Suicide devices
    ○ Tablet presses
    ○ Stem cells and woolpacks
    ○ Any type of batteries (standalone or contain in equipment, for e.g. new/used mobile phone/iPhone, normal watch with button battery, wireless earbuds case contains Li Batt and acts like a portable charger)
    ○ Super Capacitors or Capacitors
    Example: UN3508, with energy storage capacity greater than 0.3Wh unable to ship via Air Freight
  • Tobacco
    Information on the import of tobacco products into Australia.
  • Weapons
    Information on weapons import tests, deactivating warfare items, permits, penalties, exporting and contacts.

This list may be updated from time to time. Please contact us if you require any further assistance.

15Prohibited items for export from UAE
ORIGIN REGULATIONS:
UNACCAPTABLE MATERIAL OUT OF UNITED ARAB EMIRATES

Telescopes, Prescription pills, Electronic items with high power magnet

REGULATIONS

When using UAE address, online purchases coming from outside the UAE will be subjected to a 5% import VAT on the full value of goods cleared, in accordance with the UAE VAT law.

VALUE LIMIT
GENERAL UNACCAPTABLE (SAME FOR ALL ORIGINS AND DESTINATIONS):

GPS , All types of Lighters , Seeds, Safe , Wall holder, Holster, Vest and bag for gun, Toy gun , Toy gun accessories, Used Lithium Batteries, Flammable Batteries, Standalone Batteries, Portable Batteries, Power Banks, Walkie Talkie, Drone Cameras, Lasers (as Laser Hair Removal or Laser Pens), Pets Supplements, Government issued documents (Including but not limited to Permanent Residence Cards, Green Cards, Work Permits, Passports, Driving Licenses, Health Cards, Correspondence from a respective country’s tax authority, e.g. Revenue Canada, Internal Revenue Service, HM Revenue and Customs) / Damaged/Broken phones of any kind (iPhone, Samsung etc.) Damaged / broken tablets of any kind, Hoverboard, Hookah & Hookah Accessories, Samsung Note 7, Any endangered species products (skin, hair etc.), All Liquids, Nail Polish, Spy Items, Swords/Sharp tools/weapons,  Cheques, Electronic Dog Collar.

DESTINATION REGULATIONS:
UNACCAPTABLE MATERIAL INTO QATAR

Toy Remote Airplane with Camera, Remote Car with Camera, any product made in Israel, Hookah and its accessories, Night Vision Goggles, Drone / Drones Accessories, Telescopes, Scopes of any kind, Animal feeds, Animal medicine, Animal supplements*, Standalone Batteries, any kind of spy items/hidden camera, E vape / E vape accessories, LYFT nicotine, Power banks, Jump starters, Radars.




*The mentioned items can only be cleared from Qatar Customs once the customer provides Import Permit of animal feeds/supplements/medicine from the department of Animal Resource before moving the package to Doha or else shipment will be confiscated and re-exported. For more details please email connectedteam@qatarposts.com

REGULATIONS

20 QAR Bayan Charge is applied for each shipments entering Qatar General Unacceptable Commodities

  • Animals
  • Antiques
  • Artwork
  • Counterfeit Goods
  • Corrosives
  • Drugs
  • Electronics
  • Explosives
  • Fake/ Dummy Games
  • Flammable liquids
  • Flammable solids
  • Fragile
  • Gambling
  • Gases compressed, liquefied or dissolved under pressure
  • Government Issued Documents
  • Minerals
  • Miscellaneous
  • Negotiable Currency
  • Oxidizing substances and organic peroxides solids
  • Packaging
  • Perishables
  • Plants
  • Pornography
  • Radioactive material
  • Remains
  • Sharp Tools/Weapons
  • Tobacco Products
  • Toxic and infectious substances
  • General Unacceptable Commodities / All Origins

This list may be updated from time to time. Please contact us if you require any further assistance.

16Narcotic Drugs
Narcotic drugs(All form of cannabis products (dried cannabis, pre-rolled, extracts, beverages, and edibles)